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Returns

You have 7 calendar days to return an item from the date you received it. This applies to Online Shoppers Only . To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. In special instances (e.g. outdated products,) you must provide proof claim as well as proof of purchase and we will refund you the full amount for the specific item.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.  If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Cancelling order after shipping label has been bought:

Items that were already processed and delivered to any shipping provider are nonrefundable during the shipping process.  Once the Canada Post shipping label has been bought and the item sent, you will have to send the item back at your own expense.  Once the item has been received back at our office, you will receive a refund of the total cost of the item minus all shipping fee paid.  

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.